Manager, Global Security Operations Center – Taiwan
Core
Manage daily operations of the Global Security Operations Center (GSOC) in Taiwan, ensuring coverage, shift scheduling, handover quality, incident escalation, and business continuity.
Role type
Manager, Global Security Operations Center
Builds
Operational resilience and incident response capabilities for Coupang Taiwan's warehouses and offices
Domain
Logistics / E-commerce / Security Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
shift management, incident escalation, SOP development, team training, English communication, root cause analysis, business continuity planning
Preferred skills
security vendor management, control room operations, operational audits, crisis management, vendor transition support, high-density facility operations
Technologies
N/A
Responsibilities
Manage GSOC daily operations including staffing, scheduling, and handover quality; Lead incident classification, verification, escalation, and closure; Establish and optimize SOPs and checklists; Conduct quality audits and root cause analysis; Train and mentor team members; Coordinate with Korean and cross-functional stakeholders in English
Seniority
Manager, hands-on leadership
