Field IT Operations Engineer
Core
Mid-level field IT engineer supporting end-user technology, core infrastructure, and site operations across multiple business locations including retail, manufacturing, and warehouses.
Role type
Mid-level IC Field IT Operations Engineer
Builds
End-user devices, server environments, network infrastructure, and site technology deployments
Domain
IT Operations / Field Services / Retail & Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware troubleshooting, server administration, network troubleshooting, incident management, equipment installation, change management, documentation, on-call support, travel management
Preferred skills
degree in IT, experience with retail PoS systems, experience with IoT devices
Technologies
Windows Server, Dell, Nutanix, Meraki, Fortinet, SolarWinds, Freshservice, VoIP, PoS systems, fiber optics
Responsibilities
Independently troubleshoot and repair end-user hardware and software; maintain server and network infrastructure; manage incidents and service requests via helpdesk; support site openings, remodels, and equipment refreshes; perform physical installations and cabling in various environments; document technical work and procedures; participate in on-call rotations and travel to support sites.
Seniority
Mid-level, hands-on IC