Senior Instructional Designer, Customer Experience
Core
Craft clear narratives and training materials for customer experience teams, owning strategy and iteration of onboarding and learning programs.
Role type
Senior Instructional Designer (Customer Experience)
Builds
Customer experience onboarding programs, learning experiences, and knowledge base content.
Domain
Entertainment (Anime/Manga) / Customer Experience Enablement
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design strategy, curriculum design, needs analysis, data storytelling, generative AI tool usage, copywriting, accessibility standards, localization support, blended learning design, ADDIE/SAM frameworks
Preferred skills
Experience with authoring platforms, analytics tools, content operations automation, inclusive practices
Technologies
Generative AI tools, authoring platforms, analytics platforms
Responsibilities
Lead storytelling and deck development for executive audiences; Design and iterate onboarding programs and learning experiences; Establish content operations including templates and style guides; Ensure content meets accessibility and localization standards
Seniority
Senior, hands-on IC
