Staff Program Manager
Core
Lead strategic customer engagements within the Design Partner Program to accelerate value, improve product quality, and influence product strategy for OneTrust's most strategic accounts.
Role type
Staff Program Manager (Strategic Customer & Product Partnership)
Builds
Strategic customer success plans, executive alignment, and product roadmap investments based on customer insights.
Domain
SaaS / Data Governance & Privacy / Responsible AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical Program Management, Executive Stakeholder Management, SaaS Platform Architecture, Cross-functional Leadership, Product Strategy Influence, Data Analysis, Adoption & Retention Strategy, AI Workflow Integration
Preferred skills
Design Partner Program experience, Solutions Architecture, Product Advocacy
Technologies
SaaS platforms, APIs, integrations, enterprise architecture, cloud technologies, software development lifecycles, modern AI technologies
Responsibilities
Own executive relationships and strategic alignment for Design Partner customers; synthesize customer feedback to influence product roadmap; drive cross-functional execution of engagement plans and milestones; validate emerging capabilities and pre-release functionality with customers; leverage AI to scale customer impact and operational efficiency.
Seniority
Staff, hands-on IC with strategic leadership
