People Operations Specialist
Core
Deliver a great employee experience by managing day-to-day People Operations processes, supporting employees and managers across the Balkans, and improving internal support systems.
Role type
People Operations Specialist (HR Operations)
Builds
Internal employee support platform, workflows, knowledge content, and self-service solutions
Domain
Food & Beverage / Restaurant Technology
Deliverable
dashboards & analysis
Required skills
Employee lifecycle management, high-volume request handling, process improvement, documentation creation, data analysis, cross-functional partnership, system maintenance, automation exploration
Preferred skills
HRIS/ticketing platform experience, workflow builder experience, Balkans region experience, data trend analysis, AI/automation tool experience, global team support
Technologies
HRIS, ticketing systems, employee service platforms, AI tools, automation tools
Responsibilities
Provide timely support to employees and managers on People questions and requests; Manage employee lifecycle processes including onboarding, offboarding, and changes; Support People Operations across Balkans locations; Improve employee support experience through better workflows and self-service; Identify recurring themes in high-volume requests to improve or automate processes; Create and maintain documentation and process guides; Partner with Payroll, Finance, IT, and other functions; Maintain accurate employee data and support audits; Use data and feedback to identify trends and recommend improvements; Explore AI and automation to reduce manual work
