Technical Support Specialist
Core
Provide 24/7 remote technical support and root cause analysis for heavy equipment and tooling rental fleet assets.
Role type
Senior Technical Support Specialist (Heavy Equipment)
Builds
Operational readiness of heavy equipment fleet for contractors and communities
Domain
Construction equipment / Heavy machinery diagnostics
Required skills
Heavy equipment diagnostics, Root cause analysis, OEM collaboration, Technical documentation, OSHA safety knowledge, Equipment manual interpretation, Remote troubleshooting, Process development, Team mentoring, Knowledge base management
Preferred skills
Technical trade school degree, Industry certifications, G-Suite proficiency, Travel flexibility
Technologies
Slack, G-Suite (Gmail, Docs, Sheets, Drive), Diagnostic tools, Schematics
Responsibilities
Provide 24x7x365 remote technical support via phone and online applications, Resolve complex technical issues using field data and schematics, Partner with product teams and OEMs on field issues, Conduct root cause analysis for complex problems, Mentor and train new specialists, Contribute to foundational team processes and knowledge base
Seniority
Mid-Senior, hands-on IC