Analyst, Global Operations Center
Core
Frontline operator monitoring systems, triaging incidents, and executing SOPs to protect DoorDash's people, assets, and operations in a 24/7 Global Operations Center.
Role type
Senior IC operations analyst (physical security)
Builds
Real-time incident response and operational resilience for DoorDash's global workforce and guests
Domain
Logistics / Physical Security / Operations Center
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
incident triage, SOP execution, situational awareness, OSINT validation, risk assessment, shift handover, analytical tradecraft, technical fluency, clear communication, discipline
Preferred skills
GSOC/GOC/SOC experience, rotating shift adaptability, growth mindset
Technologies
monitoring dashboards, ticketing systems, communication platforms, basic analytics tools, open-source intelligence tools
Responsibilities
Monitor dashboards and alerts to identify security and operational incidents; Triage incidents and follow established SOPs; Track ongoing incidents and global events to maintain situational awareness; Conduct initial fact-finding and source validation to distinguish signal from noise; Escalate issues exceeding thresholds with structured information; Produce concise shift reports and conduct disciplined handovers; Participate in drills and continuous improvement efforts.
Seniority
Mid-level, hands-on IC
