Operations Manager (ANC)
Core
Lead daily operations of an airport station team, ensuring security compliance, customer service, and sales performance.
Role type
Senior Operations Manager (Airport)
Builds
Secure identity verification experiences for travelers
Domain
Travel / Identity / Airport Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Leadership, team coaching, sales management, customer service, employee relations, data analysis, stakeholder management, policy compliance, physical stamina
Preferred skills
Experience in retail, hospitality, or rental car operations
Technologies
POS systems, scheduling software, CRM tools
Responsibilities
Support General Manager in station operations, ensure TSA and CLEAR policy compliance, recruit and develop Ambassadors, coach team on sales and service goals, analyze metrics to improve performance, manage employee relations and investigations
Seniority
Senior, hands-on IC