Associate ServiceNow Engineer
Core
Design, develop, and manage ServiceNow solutions to optimize business processes, automate workflows, and deliver value across ITSM, CSM, FSM, ITOM, and HAM domains.
Role type
Mid-level ServiceNow Engineer (IC)
Builds
Scalable ServiceNow instances, custom scoped applications, automation flows, and self-service portals for automotive retail operations.
Domain
Automotive Retail / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow development (ITSM, CSM, FSM, ITOM, HAM), Scoped application development, Flow Designer, Integration Hub, REST/SOAP APIs, Virtual Agent/NLU, ITIL practices, Agile delivery, Platform administration, CSDM data modeling
Preferred skills
CSA/CAD/CIS certifications, MID Server clustering, Skip-list remediation, AI/Now Assist integration
Technologies
ServiceNow Now Platform, App Engine, Flow Designer, Integration Hub, Service Portal, Virtual Agent, MID Server, REST/SOAP
Responsibilities
Configure core ITSM processes (incident, change, problem, request), design CSM and FSM solutions, build Service Catalog and Service Portal experiences, develop custom scoped applications, automate processes with Flow Designer, manage ITOM capabilities (Discovery, CMDB), handle release management and upgrades, perform platform administration.
Seniority
Mid-level, hands-on IC
