IT Analyst
Core
First-line IT support providing virtual and in-person technical assistance, access management, and documentation for employees and contractors.
Role type
IT Analyst (Help Desk / Service Desk)
Builds
Internal IT support workflows and documentation
Domain
Health Insurance / IT Operations
Deliverable
client delivery
Required skills
Mac troubleshooting, Chromebook support, access provisioning/deprovisioning, help desk operations, documentation maintenance, weekend shift work
Preferred skills
Apple Certified Support Professional, JAMF 100 Certification, Okta, Google Workplace, MDM, Service desk tools (Jira/Zendesk/ServiceNow), inventory control, laptop provisioning
Technologies
Mac, Chromebook, Okta, Google Workplace, MDM, Jira, Zendesk, ServiceNow, JAMF
Responsibilities
Staff in-person and virtual help desks; Provide end user support on Mac and Chromebook systems; Perform onboarding and offboarding tasks; Maintain IT documentation; Participate in weekend check-ins
Seniority
Junior, hands-on IC