Product Support Technician
Core
First point of contact for global customers to resolve technical issues, install software, repair hardware, and deliver remote training for sports performance video platforms.
Role type
Product Support Technician
Builds
Customer satisfaction and platform reliability for professional sports teams
Domain
Sports technology / Video analytics
Deliverable
client delivery
Required skills
PC/Mac troubleshooting, support ticketing platforms, remote software access, technical support coordination, problem ownership, prioritization
Preferred skills
Coaching video solutions (Thunder, Focus, Vision, MatchTracker), Salesforce/Zendesk, 1-2 years technical support experience, Associate degree in CS/IT/sports science, knowledge of sports
Technologies
Thunder, Focus, Vision, MatchTracker, Salesforce, Zendesk, Remote Software
Responsibilities
Provide technical support via phone/email/chat; coordinate software installation and hardware repair; deliver remote product training; validate new software features; create support content; escalate complex issues; record support requests; update support processes.
Seniority
Junior, hands-on IC