Customer Success Manager, High Touch
Core
Partner with C-suite leaders and support teams to guide enterprise customers through AI Agent transformation using Fin, from project scoping to measurable adoption and business outcomes.
Role type
Senior Customer Success Manager (High Touch)
Builds
AI-driven customer support solutions and automation strategies for enterprise clients
Domain
SaaS / AI / Customer Experience
Deliverable
production ML models
Required skills
Customer success management, requirements analysis, solution design, technical acumen, strategic planning, stakeholder management, adoption driving, process improvement
Preferred skills
Experience with consumption-based technology, knowledge of AI-agent industry, ability to simplify complex problems
Technologies
Fin, Intercom, Salesforce
Responsibilities
Develop trusted advisor relationships with C-suite stakeholders; Facilitate requirements gathering and process mapping; Collaborate with engineers to translate requirements into solution designs; Monitor Fin usage patterns to identify risks and optimization opportunities; Lead Success Plans, QBRs/EBRs, and strategic planning sessions; Prioritize competing demands to drive high-value outcomes; Act as the Voice of the Customer internally.
Seniority
Senior, hands-on IC