Atlassian Administrator
Core
Own the day-to-day administration and support of the Atlassian suite (Jira, Jira Service Management, Confluence) to keep requests, access, and configurations running smoothly for global business teams.
Role type
Atlassian Administrator (IC)
Builds
Configured Jira projects, service desks, workflows, and integrations for enterprise teams
Domain
IT Operations / Enterprise Software Administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work -> infrastructure
Required skills
Jira Cloud administration, Jira Service Management configuration, Confluence management, user access and permission management, workflow design, ticket troubleshooting, Okta SSO/MFA integration, scripting (Python/YAML), stakeholder communication
Preferred skills
Infrastructure as Code (Terraform), ITSM frameworks, Atlassian REST APIs, follow-the-sun support models
Technologies
Jira, Jira Service Management, Confluence, Okta, Slack, Google Workspace, Python, YAML, Terraform
Responsibilities
Create and configure Jira projects and service desks; Manage user access, permissions, and service accounts; Configure request types, forms, workflows, and notifications; Troubleshoot access and configuration issues; Support Okta-related access and provisioning; Test changes in sandbox before production; Identify automation opportunities; Investigate support tickets and provide root-cause analysis
Seniority
Mid-level, hands-on IC
