Senior Credit & Collections Analyst
Core
Manage high-value and high-risk B2B customer accounts, resolve complex disputes, and drive cash collection for a subscription/SaaS marketplace.
Role type
Senior individual-contributor credit and collections analyst
Builds
Cash flow protection and timely resolution of escalated accounts for CarGurus' dealer and consumer base
Domain
Automotive marketplace / B2B SaaS / Credit & Collections
Deliverable
client delivery
Required skills
B2B credit and collections, dispute resolution, negotiation, stakeholder management, analytical skills (Excel/Google Sheets), process improvement
Preferred skills
Experience in subscription/SaaS/high-volume B2B environments
Technologies
Excel, Google Sheets
Responsibilities
Manage a portfolio of strategic and complex customer accounts; conduct outreach and follow-up on past-due accounts requiring elevated judgment; independently investigate and resolve disputes; partner with Sales and Billing to unblock payments; contribute to reporting and portfolio prioritization; identify workflow gaps and implement process improvements; maintain adherence to internal controls and documentation standards; provide guidance and escalation support to the broader team
Seniority
Senior, hands-on IC