Customer (Billing) Support Agent (German)
Core
Provide high-quality billing support and troubleshoot account issues for customers via ticketing systems.
Role type
Individual-contributor customer billing support agent
Builds
Customer support tickets and resolved billing inquiries
Domain
Technology services / Customer support
Deliverable
client delivery
Required skills
Billing support, ticket management, troubleshooting, written communication, English fluency, German fluency, Microsoft Office proficiency
Preferred skills
Experience with ticketing systems, knowledge of online gaming
Technologies
Ticketing systems, Microsoft Office
Responsibilities
Respond to billing-related inquiries and account concerns, troubleshoot common issues using approved procedures, manage support tickets within SLAs, coordinate with internal teams to resolve escalated issues, provide clear written communication to customers
Seniority
Entry-level to Junior, hands-on IC
