Program Manager, Fulfillment
Core
Ensure the final link in the global chain by resolving order sync errors, coordinating carrier pickups, and managing returns to guarantee printers reach customers without friction.
Role type
Senior IC program manager (fulfillment operations)
Builds
Global fulfillment operations for 3D printers and medical devices
Domain
Manufacturing / E-commerce logistics
Deliverable
product features
Required skills
Order-to-cash cycle management, warehouse operations oversight, carrier coordination, inventory reconciliation, shipping compliance auditing, returns processing, data analysis, system integration (Shopify/NetSuite/WMS)
Preferred skills
Excel proficiency, experience with high-growth e-commerce fulfillment, familiarity with domestic shipping regulations
Responsibilities
Monitor regional order flows and resolve sync errors between Shopify, NetSuite, and WMS; oversee resolution of order exceptions (address errors, stockouts, SKU mismatches); coordinate daily carrier pickups with 3PL partners; implement inventory reconciliation and cycle counts; audit outbound packaging and documentation for compliance; analyze fulfillment reports to identify aging orders; support regional returns and reverse logistics processes.
Seniority
Senior, hands-on IC
