Fulfillment Specialist
Core
Final link in the global chain ensuring customer orders sync correctly, leave the dock on time, and reach customers without friction.
Role type
Senior IC fulfillment specialist (logistics coordination)
Builds
3D printers and related products for global customers
Domain
E-commerce fulfillment and logistics
Deliverable
product features
Required skills
Order-to-cash cycle management, warehouse operations, carrier coordination, inventory reconciliation, shipping compliance auditing, data analysis
Preferred skills
Shopify, NetSuite, WMS proficiency, regional carrier network familiarity, domestic shipping regulations knowledge
Responsibilities
Monitor regional order flows and resolve sync errors between Shopify, NetSuite, and 3PL systems; Oversee resolution of order exceptions (address errors, stockouts, SKU mismatches); Coordinate daily carrier pickups with FedEx, UPS, and DHL; Implement inventory reconciliation via weekly cycle counts; Collaborate with Customer Success on high-priority order updates; Audit outbound packaging and documentation for compliance; Analyze fulfillment reports to identify aging orders and escalate bottlenecks; Execute regional returns and reverse logistics processes.
Seniority
Mid-level, hands-on IC
