Risk & Monitoring Analyst III
Core
Own quality assurance reviews of Complaints case investigations (formal, legal, and litigation) to support Coinbase's AML/CFT program, strengthening consistency and surfacing procedural gaps.
Role type
Senior IC risk & monitoring analyst (complaints QA)
Builds
QA dashboards, trend reports, and presentations for Client Service Management and Complaints leadership
Domain
Financial services / Anti-Money Laundering (AML) / Financial Crimes
Deliverable
dashboards & analysis
Required skills
Complaints support, Quality Assurance, Compliance Testing, root cause analysis, cross-functional partnership, data-driven reporting, generative AI oversight
Preferred skills
Experience with Google Sheets and Slides for QA dashboards
Technologies
Google Sheets, Google Slides
Responsibilities
Complete weekly QA audit allocations and document errors with root causes; Conduct root cause analyses to identify recurring themes and knowledge gaps; Partner with stakeholders to close process gaps and enhance QA frameworks; Build and present QA insights and performance metrics to drive decision-making; Leverage metrics to improve case quality, consistency, and throughput.
Seniority
Senior, hands-on IC