Team Lead - Technical Support
Core
Lead a high-performing, merchant-centric technical support team in Singapore, serving as the primary touchpoint for Adyen's global merchant base to ensure reliable payment processing and operational scaling.
Role type
Senior IC people manager (Technical Support Team Lead)
Builds
Seamless merchant support framework and global support strategy
Domain
Financial technology (Fintech) / Payments
Deliverable
client delivery
Required skills
People management, team leadership, strategic goal setting, complex problem-solving, workflow design, escalation handling, SQL, HTML, JavaScript, PHP, Java, scripting
Preferred skills
Fintech or payments industry experience, cultural agility, cross-regional collaboration
Technologies
SQL, HTML, JavaScript, PHP, Java, scripting
Responsibilities
Direct a team acting as subject matter experts on Adyen's platform and APIs; establish and articulate target goals for the Support department; contribute to shaping global support strategy; mentor team members on technical challenges and career paths; monitor performance via KPIs; serve as an escalation point for complex merchant and executive issues
Seniority
Senior, hands-on IC with people management focus
