Loan Document Specialist
Core
Customer Care Advocate guiding customers through car-buying or selling journeys via inbound and outbound calls, while verifying sensitive customer documentation.
Role type
Customer Care Advocate (Inbound/Outbound)
Builds
Customer experiences and verified documentation for car sales
Domain
Automotive retail
Deliverable
client delivery
Required skills
Empathy, critical thinking, active listening, documentation verification, multitasking, adaptability, attention to detail
Preferred skills
Tech-savviness, resilience
Technologies
AI co-pilot, multiple internal systems
Responsibilities
Guide customers through car-buying or selling journeys via phone calls, verify sensitive customer documentation, adapt to fast-paced environment and new product updates, solve customer problems in real-time using critical thinking and AI tools
Seniority
Entry-level, hourly associate