Senior Operations Specialist, Commercial Operations
Core
Drive merchant growth and success for DoorDash's autonomous delivery partners by managing sales, onboarding, and ongoing support.
Role type
Senior Operations Specialist (Merchant Success & Sales)
Builds
Autonomous delivery platform adoption and merchant enablement
Domain
Food delivery / Logistics / Retail
Deliverable
product features
Required skills
Merchant sales, account management, merchant success, operations, stakeholder management, data management, pilot program management, on-site training, performance auditing
Preferred skills
Experience in fast-paced, ambiguous environments, bias toward execution
Technologies
Internal databases
Responsibilities
Pitch and onboard new merchants to drive autonomous delivery growth, own end-to-end merchant onboarding and training, conduct regular success check-ins to collect feedback, maintain merchant data in internal databases, support new pilot launches with enterprise partners and track store performance
Seniority
Mid-level, hands-on IC