General Manager (SFO)
Core
Leading daily operations of a CLEAR airport location, managing security, customer service, and sales for a team of Ambassadors and Managers.
Role type
Senior General Manager (Operations)
Builds
Frictionless travel experiences and secure identity platform adoption at airports
Domain
Travel / Airport Security / Customer Service
Deliverable
Product features (service delivery) | Dashboards & analysis (KPIs)
Required skills
High-volume team leadership, performance management, stakeholder relations (TSA/airlines), labor management, KPI reporting, regulatory compliance
Preferred skills
Retail/hospitality background, diverse team development, non-traditional schedule availability
Technologies
CLEAR identity platform
Responsibilities
Lead day-to-day operations of a team of Ambassadors and Managers; Drive overall execution to achieve KPIs & metrics; Hire, develop, and sustain a diverse team; Build stakeholder relationships with TSA, airline, and airport partners; Manage labor, payroll, and scheduling; Spend 80% of time on the floor in a customer-facing environment
Seniority
Senior, hands-on IC with strategic oversight
