Enterprise Services Engineer
Core
Hands-on keyboard expert operating and maintaining the Tanium platform to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes.
Role type
Senior Enterprise Services Engineer (Endpoint Security & Systems Management)
Builds
Customer success outcomes via remote and on-site engagements using the Tanium Autonomous IT platform
Domain
Enterprise IT, Endpoint Security, Systems Administration
Deliverable
client delivery
Required skills
Systems Administration, Endpoint Security, Incident response, Utility Scripting (Bash, PowerShell, VBScript, Python), Troubleshooting, Critical thinking
Preferred skills
Hands-on Tanium experience, Software Engineering
Technologies
Tanium Platform, Bash, PowerShell, VBScript, Python
Responsibilities
Operate and maintain the Tanium platform to solve complex technical issues; Conduct daily health-checks on assigned accounts; Identify opportunities for customers to get greater value from the platform; Provide technical direction to customer IT support staff; Document best practices and Play Book entries; Assign tier 3 support cases to Technical Support Engineers.
Seniority
Senior, hands-on IC