Associate Technical Support Engineer
Core
Resolving technical issues and answering questions for enterprise customers using the Tanium endpoint management and security platform.
Role type
Associate Technical Support Engineer
Builds
Customer support cases and documentation for the Tanium platform
Domain
IT Operations / Endpoint Security / Systems Management
Deliverable
client delivery
Required skills
Networking, Security, Operations, Scripting, Programming, Windows OS administration, Troubleshooting, Problem solving, Root cause analysis
Preferred skills
Tanium platform experience, Endpoint Security, Incident Response, Systems Management, Utility Scripting, Windows Server administration, Active Directory, Group Policy, SCCM, Microsoft Intune
Technologies
Tanium, Windows, Active Directory, Group Policy, SCCM, Microsoft Intune, Bash, PowerShell, VBScript, Python
Responsibilities
Triaging inbound support cases, Solving customer support cases, Answering customer questions in the community site, Documenting best practices and root causes, Testing Tanium and providing feedback to engineering teams
Seniority
Associate, hands-on IC