SPA Manager - Emirates Wolgan Valley, a Ritz-Carlton, Lodge
Core
Supervising and coordinating daily spa and wellness services across treatment rooms, hydrotherapy, and guest areas to ensure ultra-luxury guest satisfaction and operational efficiency.
Role type
Spa Manager (Luxury Resort)
Builds
Spa facility operations, guest wellness experiences, and team performance
Domain
Hospitality / Luxury Wellness
Required skills
Spa operations management, budget and financial oversight, inventory control, guest relations and complaint resolution, team leadership and coaching, HR and performance management, training and onboarding, compliance with health and safety standards
Preferred skills
Experience in luxury resort environment, knowledge of Ritz-Carlton Gold Standards
Technologies
None stated
Responsibilities
Manage spa inventory, retail stock, and operational equipment within budget; maintain clean and safe spa facilities; interact with guests to obtain feedback and handle complaints; set operational standards and provide coaching to therapists and staff; coordinate with HR on performance management and staffing; conduct skills development and wellness protocol training
Seniority
Mid-level, hands-on operational leader