Spa Desk Attendant
Core
Primary point of contact for spa experience, managing reception flow, scheduling, and member service to ensure a luxurious visit.
Role type
Spa Desk Attendant
Builds
Spa reception operations, treatment bookings, retail sales, and member service flow
Domain
Hospitality / Wellness
Deliverable
product features
Required skills
Spa reception management, appointment scheduling, treatment recommendations, retail sales, payment processing, inventory management, luxury hospitality service
Preferred skills
Spa management software proficiency (Mindbody, Book4Time), wellness terminology knowledge
Responsibilities
Welcome members and guests, manage appointment scheduling and modifications, provide treatment recommendations, coordinate with therapists and staff, maintain reception and lounge areas, drive retail revenue and bookings, process payments, manage retail inventory, maintain guest records and contraindication forms
Seniority
Entry-level to Mid-level, hands-on IC
