Spa Receptionist
Core
Front desk operations and guest services for a spa, managing appointments, check-ins/out, retail sales, and ensuring operational efficiency.
Role type
Spa Receptionist / Concierge
Builds
Guest experiences, treatment bookings, and retail product sales
Domain
Hospitality / Wellness
Deliverable
product features
Required skills
Appointment scheduling, guest relations, retail sales, POS operations, inventory management, conflict resolution, multitasking, physical stamina
Preferred skills
Spa treatment knowledge, computer literacy, retail experience
Responsibilities
Answer phones and book appointments, check guests in and out, inform guests of services and up-sell treatments, assist with retail product selections, ensure accurate POS transactions, monitor reservation books for productivity, handle guest complaints, maintain neatness of front desk and retail areas, communicate with management, follow uniform and grooming guidelines, perform special tasks assigned by management.
Seniority
Entry-level to Mid-level