Intern, Customer Success
Core
Support the Customer Success team to engage with clients, assist in onboarding, monitor accounts, and gather feedback to maximize product adoption and reduce churn.
Role type
Intern, Customer Success
Builds
Client relationships and customer satisfaction for Symphony's communication and technology platforms
Domain
Enterprise communication technology
Deliverable
client delivery
Required skills
Customer relationship management, Onboarding support, Account monitoring, Feedback collection, G-Suite/Microsoft Office proficiency
Preferred skills
Previous customer service experience, Team collaboration
Responsibilities
Support client engagement throughout lifecycle, Assist in onboarding new customers, Monitor customer accounts, Gather customer feedback, Contribute to Customer Success materials
Seniority
Intern
