Solutions Architect -Spanish Speaking
Core
Solutions Architect acting as a trusted advisor to define and demonstrate value for AI Customer Agent solutions across the sales cycle.
Role type
Senior Solutions Architect (Pre-sales)
Builds
AI-powered customer support solutions (Fin platform) for businesses
Domain
Customer Experience / AI / SaaS
Deliverable
product features
Required skills
Technical discovery, value-based solution reviews, Proof of Concept (POC) design, RFP management, security question handling, cross-functional collaboration with Product/Engineering, translating business challenges to technical solutions
Preferred skills
C-Level relationship management, empathy-driven problem solving, process improvement
Technologies
Fin AI platform, Intercom help desk
Responsibilities
Lead technical discovery to identify customer needs, deliver pre-sales presentations, conduct solution reviews, design and lead POCs, serve as primary resource for RFPs and security questions, collaborate with Product and Engineering to gather feedback
Seniority
Senior, hands-on IC
