Bilingual Customer Success Architect – Microsoft 365 & AI
Core
Customer-facing technical advisor specializing in generative AI, workplace productivity, and agentic solutions for enterprise customers.
Role type
Senior IC Solutions Architect (AI & Productivity)
Builds
Secure and governed AI-powered workplace solutions and agentic workflows
Domain
Enterprise AI, Cloud Productivity, Information Governance
Deliverable
production ML models | product features
Required skills
Generative AI solution architecture, Agentic AI development, Enterprise AI adoption strategy, Information governance & compliance, Stakeholder management, Change management, Technical consulting, Cloud platform administration, AI security posture management, Low-code agent development
Preferred skills
Experience with Gemini or comparable generative AI platforms, Executive engagement, ROI analysis, Cross-functional delivery coordination
Technologies
Microsoft 365 Copilot, Microsoft Purview, Low-code agent development platforms
Responsibilities
Drive sustained adoption of enterprise AI assistants and collaboration tools; Advise on designing and operationalizing AI-powered workplace solutions; Lead technical engagements to resolve identity, security, and compliance barriers; Establish secure AI foundations including data protection and governance; Guide customers through AI agent development and governance; Develop adoption and change-management plans; Educate customers through workshops and training; Analyze usage analytics to identify expansion opportunities; Coordinate partner-led implementations; Capture customer feedback to support product improvements.
Seniority
Senior, hands-on IC
