Customer Success Specialist

Tokyo - Office💼 Full-time🗓 2026-08-30 → 2026-09-26

Core

Drive customer success, adoption, and utilization of Anaplan's AI-infused scenario planning platform for Fortune 500 clients, acting as the primary technical liaison.

Role type

Senior Customer Success Specialist / Lead Consultant

Builds

Customer adoption and business outcomes via Connected Planning solutions

Domain

Enterprise SaaS / Scenario Planning / Supply Chain & Finance

Deliverable

production ML models | product features | client delivery

Required skills

Business consulting, system implementation, project leadership, agile methodology, architecture SME, process translation, data integration, planning & modeling expertise

Preferred skills

Experience with Cognos, Hyperion, Business Objects, TM1, supply chain, finance, or sales domains

Technologies

Anaplan, Cognos, Hyperion, Business Objects, TM1

Responsibilities

Lead project delivery and growth for major customer accounts; lead cross-functional project teams; define project scope, design, and execution using agile; act as an SME in the architecture domain for large-scale Connected Planning solutions; collaborate with sales and product teams to support the full customer lifecycle

Seniority

Senior, hands-on IC

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About Anaplan

Software Development2859Miami, Florida, US

Anaplan is a leading AI-driven scenario planning and analysis platform designed to optimize decision-making in today’s complex business environment so that enterprises can outpace their competition and the market. By building connections and collaboration across organizational silos, our platform intelligently surfaces key insights — so businesses can make the right decisions, right now. More than 2,500 global brands plan with Anaplan.