Learning & Development Lead, Risk Ops
Core
Own training standards, curriculum, and governance for disputes operations to ensure accurate, compliant, and consistent outcomes for members.
Role type
Senior IC Learning & Development Lead (Risk Operations)
Builds
Disputes training curriculum, governance frameworks, and learning programs for internal teams and BPO partners
Domain
Consumer fintech / Financial risk operations / Dispute resolution
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, curriculum development, training governance, regulatory compliance translation, BPO partner management, QA data analysis, program scaling, facilitator guide creation, learning effectiveness reporting
Preferred skills
Consumer fintech experience, LMS proficiency (Lessonly, Workramp, TalentLMS), BPO training governance
Technologies
Lessonly, Workramp, TalentLMS
Responsibilities
Design and maintain disputes training content aligned with Reg E, Reg Z, and CFPB requirements; govern training delivery across internal and outsourced teams; use QA findings to drive content updates and remediation; track learning effectiveness and report to leadership; assess training gaps in non-disputes risk functions
Seniority
Senior, hands-on IC