Customer Success Manager (w/m/d) im Ticketing
Core
Building long-term customer strategies, managing account growth and forecasts, and coordinating projects for event clients using a ticketing system.
Role type
Customer Success Manager (B2B)
Builds
Ticketing system onboarding, customer success strategies, and project delivery for event clients
Domain
Events, Entertainment, Culture, Sports
Required skills
Account management, B2B customer relationship building, project coordination, stakeholder management, negotiation, customer onboarding
Preferred skills
Event industry experience, cultural/entertainment/sports/museums/theaters domain knowledge
Responsibilities
Develop long-term customer strategies, manage account forecasts and revenue growth, escalate and resolve critical issues, coordinate internal resources for projects, act as central contact for client communication, lead customer onboarding and training
Seniority
Mid-level, hands-on IC
