Client Success Manager
Core
Own the health, performance, and growth of hospital partners running Moxi robot fleets by managing executive relationships, driving issue resolution, and expanding adoption.
Role type
Senior Client Success Manager (Healthcare Robotics)
Builds
Moxi humanoid robot fleets for hospital partners
Domain
Healthcare operations + Robotics
Required skills
Executive relationship management, data fluency, project management, cross-functional coordination, performance analysis, use case activation, fleet expansion strategy
Preferred skills
Healthcare operations experience, hardware/robotics product experience, account management, consulting experience
Responsibilities
Lead quarterly business reviews and leadership check-ins with hospital C-suite, monitor and diagnose site performance using utilization data, manage end-to-end issue resolution across cross-functional teams, activate new use cases and drive fleet expansion, coordinate operations and support to unblock sites
Seniority
Senior, hands-on IC
