Service Manager
Core
Lead a team of heavy equipment maintenance technicians to manage service operations, schedule repairs, and ensure customer satisfaction for rental fleet equipment.
Role type
Service Manager (Heavy Equipment Maintenance)
Builds
Rental fleet maintenance and repair operations
Domain
Construction equipment rental and fleet management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, maintenance and service experience, customer relationship management, scheduling and coordination, problem solving, industry knowledge (construction/rental)
Preferred skills
Construction industry background, experience leading maintenance teams, field service experience
Technologies
Proprietary T3 platform, industry leading diagnostic tools
Responsibilities
Coordinate and supervise quality performance of equipment mechanics and service personnel, Schedule repairs for customer and company owned rental equipment, Maintain and nurture existing customer relationships, Promptly respond to and resolve customer inquiries and complaints, Employee training and development, Maintain a safe work environment