Order Fulfilment Manager
Core
Manage end-to-end order fulfilment, courier performance, and claims processes for a high-volume e-commerce logistics operation in South Africa.
Role type
Senior Operations Manager (Logistics/Supply Chain)
Builds
Last-mile delivery network performance and claims resolution workflows
Domain
E-commerce logistics and 3PL courier operations
Required skills
3PL courier performance management, last-mile delivery operations, claims process ownership, team leadership (20+ people), contract negotiation, supply chain design, operational process improvement, stakeholder management
Preferred skills
Experience with branch/franchise networks, senior customer management, international logistics research
Technologies
Courier management systems, operational reporting tools
Responsibilities
Manage deliveries from dispatch to customers across contracted couriers, establish daily/weekly/monthly performance measures, drive "In Full" performance and 98% on-time delivery, manage time-in-status exceptions and end-to-end claims, lead a team of 20 people, develop and implement policies to streamline claims processing, produce exception reporting, identify continuous improvement initiatives
Seniority
Senior, hands-on IC with team leadership