Field Operations Manager - Roadside Assistance
Core
Lead and develop NRMA Patrol teams to deliver roadside assistance experiences for members, ensuring operational performance and safety.
Role type
Senior field operations manager (roadside assistance)
Builds
Roadside assistance service delivery for NRMA members
Domain
Transportation services / Roadside assistance
Deliverable
product features
Required skills
Team leadership and development, performance management, safety incident response, financial analysis, union relations, strategic implementation, stakeholder engagement
Preferred skills
Technical trade qualification, experience with unionized teams, business acumen
Technologies
None stated
Responsibilities
Recruit, retain, and develop a team of 20-40 service providers; manage performance and behavioral issues; conduct regular field visits for coaching and engagement; maintain industrial relationships with union representatives; monitor financial and commercial information; act as first point of contact for safety incidents; implement Quality Assurance activities
Seniority
Senior, hands-on IC