Manager, Insurance Claims Operations
Core
Lead strategic initiatives to improve the scalability, effectiveness, and performance of Insurance Claims Operations by implementing AI-enabled solutions and modernizing workflows.
Role type
Manager, Insurance Claims Operations
Builds
Scalable operational capabilities, AI-enabled workflows, and automation solutions for global claims management.
Domain
Insurance, Risk Management, Digital Transformation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic operations leadership, cross-functional program management, process redesign, workflow optimization, stakeholder influence, data-driven governance, carrier partner collaboration
Preferred skills
AI and automation initiative leadership, digital transformation experience
Technologies
AI tools, automation platforms, digital transformation frameworks
Responsibilities
Lead strategic initiatives to improve operational scalability and performance; Partner with cross-functional teams to design and optimize AI-enabled workflows; Drive operational transformation through process redesign; Develop strategies to enhance customer experience and efficiency; Lead complex cross-functional programs from concept to implementation; Build operational governance and performance metrics; Collaborate with carrier partners and internal teams to improve claims outcomes.
Seniority
Manager, hands-on IC with strategic leadership
