Technical Support Engineer 3, Premier - Sao Paulo
Core
Premier Support Engineer assisting Datadog's Premier Customers with technical questions, issue reproduction, and platform education across 600+ integrations.
Role type
Senior IC technical support engineer (SaaS/observability)
Builds
Client success outcomes via technical support, documentation, and product feedback loops
Domain
SaaS observability and security platform
Deliverable
client delivery
Required skills
multi-channel technical support, Linux, programming basics, infrastructure and monitoring solutions knowledge, critical thinking, client-centric decision making
Preferred skills
Premium/Enterprise support experience, tinkerer mindset, continuous learning
Technologies
Linux, 600+ Datadog integrations, monitoring solutions
Responsibilities
Respond to client requests via phone/chat/tickets, reproduce issues across integrations, build documentation, drive product conversations, participate in health check meetings
Seniority
Senior, hands-on IC
