Fast Track Operations Specialist 2
Core
Provide personalized onboarding support and compliance guidance for A2P (Application-to-Person) customers to ensure SLA-driven go-to-market times.
Role type
Senior IC customer success/onboarding specialist (A2P)
Builds
Customer onboarding experiences and compliance adherence for A2P products
Domain
Telecommunications / A2P (Application-to-Person) messaging
Deliverable
client delivery
Required skills
A2P compliance, customer engagement, SLA management, project management, issue diagnosis, trend reporting, account ownership
Preferred skills
Google Workspace, reporting tools, CTIA guidelines, international regulatory requirements, call leadership
Technologies
ServiceNow, Slack, Google Workspace, reporting tools
Responsibilities
Provide personalized onboarding support for Fast Track customers; Solve existing onboarding issues through 1:1 engagement; Provide compliance guidance for A2P products; Manage Onboarding SLAs and credit utilization; Partner with operations teams to scale onboarding volumes; Join weekly calls to report metrics and review open items; Diagnose trends and report findings to product team; Partner with account team to proactively address issues and advise on industry changes.
Seniority
Mid-level, hands-on IC