IT Support Engineer
Core
Tier 1 IT Support Engineer providing in-person helpdesk assistance, hardware/software troubleshooting, and onboarding support for Stripe employees and vendors.
Role type
Tier 1 Support Engineer (IT HelpDesk)
Builds
IT support services for corporate employees and vendors
Domain
Corporate IT / Financial Infrastructure
Deliverable
client delivery
Required skills
Apple systems troubleshooting, Google Workspace administration, Atlassian tools (JIRA, Confluence), scripting (Ruby, Bash, Python), endpoint management (DEP, Munki, Chef, JAMF), IT asset management, onboarding support
Preferred skills
none stated
Technologies
macOS, Chrome OS, iOS, Google Workspace, Slack, Zoom, JIRA, Confluence, Ruby, Bash, Python, DEP, Munki, Chef, JAMF
Responsibilities
Respond to technical queries via in-person, email, Slack, or ticketing systems; troubleshoot hardware and software issues; manage new hire onboarding and laptop provisioning; maintain IT documentation; support third-party vendors; participate in on-call rotations
Seniority
Mid-level, hands-on IC