Head of Consumer Operations
Core
Own the financial operations backbone for a global consumer crypto business, managing the full lifecycle of money movement (deposits, withdrawals, settlements, reconciliation) across fiat and cryptocurrency assets at scale.
Role type
Senior leadership (Head of Consumer Operations)
Builds
Scalable financial operations infrastructure, SOPs, and control frameworks for consumer money movement
Domain
Cryptocurrency / Digital Assets / Fintech
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Financial operations leadership, fiat and cryptocurrency money movement management, team building and scaling, operational readiness for product launches, AML/KYC/fraud prevention partnership, Treasury collaboration, vendor management, data analysis
Preferred skills
Crypto/digital-asset industry experience, regulated financial institution experience, rapid growth environment experience
Technologies
N/A
Responsibilities
Define and manage SLAs for operational metrics, build documented SOPs and control frameworks, lead operations teams including workforce planning, own consumer-facing incident response, drive operational readiness for new products and geographic expansions, partner with Compliance and Legal on AML/fraud controls, partner with Treasury on liquidity, manage vendor performance for payment processors and banking partners, analyze operational data to drive strategic decisions
Seniority
Senior, hands-on IC