Customer Care Specialist - DACH
Core
Support HelloFresh customers by handling inquiries and resolving concerns across voice, chat, and social media channels.
Role type
Customer Care Specialist
Builds
Customer satisfaction and retention for HelloFresh subscriptions
Domain
Food delivery / Customer Service
Deliverable
client delivery
Required skills
Multichannel communication (Voice, Chat, SoMe), active listening, time management, process adherence, error tracking, internal reporting
Preferred skills
Background in customer service (Chat & Email), sales, or technical support
Technologies
Gmail, Slack
Responsibilities
Handle customer inquiries and resolve concerns across multiple channels; act as a brand ambassador by providing product knowledge; investigate customer complaints and feedback; meet individual KPIs and targets; document issues and report to responsible departments; suggest improvements to internal procedures; maintain expertise in company policies, tools, and systems
Seniority
Entry-level to Junior