Senior Operations Specialist, Robot - DoorDash Dot
Core
Lead and guide a team of robot operators to ensure smooth daily operations for last-mile logistics automation.
Role type
Senior Operations Specialist (Shift Lead)
Builds
Last-mile logistics operations using robotics
Domain
Logistics + Robotics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, operational excellence, problem-solving, communication, adaptability, proficiency in operational tools, prioritization
Responsibilities
Oversee and support a team of operators during assigned shifts, ensure deployment schedules are adhered to, monitor and enforce adherence to break/rotation schedules, handle escalations and resolve or close out tickets, act as the primary point of contact between the team and management, compile and deliver clear and actionable feedback to both the team and leadership, assist with special tasks or challenges that arise during the shift, support and enforce the Robot Operations Accountability process, maintain accurate documentation of escalations, resolutions, and team performance
