Customer Activation Manager | Mid-Market
Core
Transform mid-market company finance workflows by driving adoption of Ramp's agentic finance capabilities and AI tools, ensuring measurable business outcomes like cycle improvement and spend visibility.
Role type
Mid-market Customer Activation Manager
Builds
Agentic finance workflows and AI-driven financial operations for mid-market companies
Domain
Fintech / Financial Operations / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success or consulting experience, change management, financial acumen, AI fluency, stakeholder management, technical acumen, GTM experience
Preferred skills
AI-powered workflow adoption, FP&A/accounting software ecosystems, commercial impact metrics, AI-first company background, management consulting, startup experience
Technologies
AI tools, APIs, integrations
Responsibilities
Lead customers through full transformation journey from implementation to workflow adoption, build and own change management strategies, quantify and communicate financial impact to CFOs, manage stakeholder relationships across customer orgs, use AI tools daily for preparation and data synthesis, partner with Sales and Technical Consulting, surface customer insights to Product
Seniority
Mid-level, hands-on IC