Customer Support Specialist II-3
Core
Support customer inquiries and drive efficiency improvements by responsibly integrating generative AI tools into daily workflows.
Role type
Customer Support Specialist
Builds
Customer support operations and AI-driven efficiency workflows
Domain
Fintech / Customer Support
Deliverable
dashboards & analysis
Required skills
Generative AI tool usage, Human-in-the-loop practices, Workflow optimization, Efficiency improvement, Business-ready output delivery
Responsibilities
Use generative AI tools (e.g., LibreChat, Gemini, Glean) in daily workflows, Apply human-in-the-loop practices to deliver business-ready outputs, Drive measurable improvements in efficiency, cost, and quality