Strategic Program Lead
Core
Ensure customer experiences are globally relevant, locally compliant, and regionally optimized across APAC, EMEA, and the Americas by adapting global programs for local context.
Role type
Senior IC strategic program lead (customer experience)
Builds
Regional launch readiness, localized policies, workflows, and automation for regulated markets
Domain
Financial services / Customer Experience / Global Operations
Deliverable
product features
Required skills
Program management, quantitative analysis, cross-functional partnership, regulatory compliance knowledge, generative AI utilization
Preferred skills
None stated
Technologies
Generative AI
Responsibilities
Own regional launch readiness for product and policy launches; Surface and prioritize region-specific friction; Adapt global programs for local context; Partner with regional CX, Ops, Risk, and Compliance leads; Represent regional customers in global forums
Seniority
Senior, hands-on IC