Program Manager
Core
Own the customer delivery journey from implementation and go-live through to stable, ongoing operations for assigned customers.
Role type
Senior Program Manager (Customer Delivery)
Builds
Customer implementations and operational stability for sports data solutions
Domain
Sports technology / SaaS / Media
Required skills
Project management, stakeholder management, risk management, cross-functional coordination, seasonal readiness planning, budget and timeline management, issue resolution
Preferred skills
Sports technology, broadcast technology, SaaS, media, enterprise software, PMP/PRINCE2/Agile certification
Technologies
Jira, Confluence, Smartsheet, Microsoft Project
Responsibilities
Lead customer implementations from kickoff through go-live and handover; Build and maintain project plans, timelines, and budgets; Coordinate cross-functional teams and external partners; Act as main point of contact for delivery; Lead response to complex customer-impacting issues; Plan and run seasonal readiness including testing and venue preparation
Seniority
Senior, hands-on IC
