Workforce operation Specialist
Core
Architect the high-volume workforce lifecycle for Helpers and Drivers, focusing on strategic acquisition, capacity alignment, and quality governance.
Role type
Workforce Operations Specialist (Logistics)
Builds
A robust talent pipeline for delivery helpers and drivers to support Coupang's expansion in Taiwan.
Domain
Logistics / Last-mile delivery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Workforce lifecycle management, capacity planning, risk monitoring, shift scheduling, onboarding optimization, worker compliance training, retention strategy
Preferred skills
Data-driven decision making, stakeholder partnership
Technologies
N/A
Responsibilities
Partner with Operations and Planning to align workforce capacity with demand forecasts; Monitor daily labor supply risks and compliance bottlenecks; Optimize conversion from shift sign-up to on-site attendance; Deliver training on safety SOPs and regulatory compliance; Implement initiatives to retain high-performing workers.
