Front Office All Rounder
Core
Handle front desk operations including guest check-ins/check-outs, payment processing, and guest services for a hotel property.
Role type
Front Office All Rounder
Builds
Guest check-in/check-out workflows, payment transactions, and daily operational reports
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service, reservation confirmation, payment processing, cash handling, report generation, coordination with housekeeping, local area knowledge
Preferred skills
Warm demeanour, personable communication, energetic motivation, passion for hospitality
Technologies
Property management system (PMS), computer system for reports
Responsibilities
Process guest check-ins and check-outs, handle various payment types, answer and process guest calls and requests, coordinate room readiness with housekeeping, run daily arrival/departure reports, balance cash and bank counts, communicate parking and local information to guests
Seniority
Entry-level to Individual Contributor